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    The first thing to do to turn a customer complaint into a customer opportunity is as soon as the customer has a problem, say thank you. That’s it. “Thank you. Thanks for telling us we’ve got a problem. Thanks for telling us about it.” It’s really hard for somebody to be angry at […]

    Everybody asks the same question how do I motivate my people? Do I have an injection? What do I do to motivate them? And do you know what you can’t motivate people. You can only provide them with an environment where they become motivated. Aha! But I hear you say everyone of these […]